Last updated: 29/1/26

Wick & Tallow takes your privacy seriously and is committed to protecting your personal data in accordance with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

Who we are

This website is operated by:

WICK & TALLOW BESPOKE LTD
Company number: 10756824
Registered office address:
4 Putney Common
London
England
SW15 1HL

We design and manufacture bespoke fragranced candles and related products in the UK.

For the purposes of data protection law, Wick & Tallow Bespoke Ltd is the data controller.

Personal data we collect

We may collect and process the following information:

• Name and company name
• Billing and delivery addresses
• Email address and telephone number
• Order details including fragrance, vessel, artwork and quantity
• Uploaded artwork or design files
• Payment-related information (processed securely by third parties)
• Technical data such as IP address, browser type and device information
• Website usage data collected via cookies and analytics tools

We do not store full payment card details on our servers.

How we use your data

We use your personal data to:

• Process and fulfil bespoke Studio orders
• Take and process payments
• Communicate with you about your order or enquiry
• Provide customer support
• Improve our website, Studio experience and services
• Meet legal, accounting and regulatory obligations

Lawful basis for processing

Under UK GDPR, we rely on the following lawful bases to process your data:

• Contract: where processing is necessary to fulfil your order
• Legal obligation: where required for tax, accounting or compliance
• Legitimate interests: to operate and improve our business
• Consent: where required, such as for marketing communications

Payment processing with Stripe

Payments on our website are processed securely by Stripe, a third-party payment provider.

When you make a purchase, your payment details are collected and processed directly by Stripe in accordance with their privacy and security standards. Wick & Tallow does not store or have access to your full card details.

Stripe may process personal data including:

• Name
• Email address
• Billing address
• Payment information

Stripe acts as an independent data controller for payment processing. You can view Stripe’s Privacy Policy at:

https://stripe.com/gb/privacy

Sharing your data

We do not sell your personal data.

We may share data with trusted third parties only where necessary, including:

• Stripe for payment processing
• Delivery and logistics providers
• Website hosting, IT and analytics providers

All third parties are required to handle your data securely and lawfully.

International data transfers

Some of our service providers may process data outside the UK. Where this occurs, appropriate safeguards are in place to ensure your data remains protected in accordance with UK GDPR.

Data retention

We retain personal data only for as long as necessary to:

• Fulfil orders
• Comply with legal and accounting requirements
• Resolve disputes

Artwork files may be retained for order fulfilment and quality assurance purposes.

Your rights

You have the right to:

• Access your personal data
• Request correction or deletion
• Object to or restrict processing
• Withdraw consent where applicable
• Lodge a complaint with the Information Commissioner’s Office

Contact

For privacy-related enquiries, please contact:

Email: info@wickandtallow.com